Terms of Business
Orders are shipped COD cash or certified check unless an account has been
established. Refused COD shipments will be subject to a 10% restocking fee, plus
the cost of freight out & back.
We accept VISA and MasterCard. We do not keep card information on file without
your permission, so please have your card ready when ordering.
You may apply for an open account by submitting a completed credit application.
The credit process takes approximately two weeks, and if approved, you will be
notified by mail. Open account terms are Net 30 days from the date of the
invoice. Purchases need to average at least $50.00 a month to maintain an open
account. There is a $15.00 service charge on all returned checks. Accounts
that do not want sales tax charged must complete and return a tax exemption
certificate to Electric Sweeper Service Company. Sales tax will be charged until
we have received the completed certificate.
Our minimum order is $30.00. We will ship orders under our minimum for a $5.00
handling charge. Add-ons to orders in house are exempt from the minimum order
Back orders are held until your next order to avoid excessive freight charges.
lf you want an item sent out immediately upon receipt, please let your sales
representative know. lf you choose not to accept back orders, we can mark your
account accordingly. You may still back order an item at anytime by advising
your sales representative.
We are more than happy to special order an item that is not presently in our
inventory. Special ordered items cannot be cancelled or returned.
Eligible freight charges within the continental United States, on parts orders
of $550.00 or more that are paid within payment terms may be deducted. The
amount eligible for deduction will be noted on the invoice. Late payment of
these invoices voids the free freight provision. Vacuum cleaners, polishers,
motors, cleaning liquids, Host products, Central Vacuum Attachment Kits and built-in piping are excluded from
the free freight program as are any COD fees.
Shipping items from warehouses other than the default may cause additional freight charges to be incuured.
DAMAGED or LOST MERCHANDISE
Transportation companies assume all liability from the time a shipment is
received by them until the time it is delivered to you. Our liability ceases at
the time of shipment. Claims for damaged or lost merchandise must be made
directly with the delivering carrier. Keep the damaged parts in the original
container, with packing, for the carrier's inspection or pickup. Shortage of
damage on freight shipments must be noted on the freight bill by the driver
before signing. Please call us if you need assistance.
Claims for shortage must be made within 5 days of receipt.
All goods to be returned to ESSCO require an RMA number. Items returned without
an RMA number will not be credited and will be returned to the sender at their
expense. To obtain an RMA number, call an ESSCO customer service representative
. Have a copy of your invoice available to give information to your
representative. There is no penalty for goods returned within 60 days of invoice
date. We can only credit new and unused, unmarked goods in resalable condition.
Returns made after 60 days will be accepted at our discretion and are subject to
a 15% restocking fee. No returns are allowed on special order items.
Properly pack merchandise and include your name, address, invoice number,
invoice date, part number and quantity being returned along with the reason for
the return. Write the RMA number clearly on the outside of the box.
Original equipment parts carry the manufacturers warranty. All of Our parts are
100% warrantied to be free from defects in material and workmanship. Replacement
(non-original) parts are chosen based on their quality, durability, and ability
to function properly. This warranty is in lieu of all other warranties,
expressed or implied, including warranty of fitness for a particular purpose or
use. Electric Sweeper Service Company is not responsible for any incidental or
consequential damages of any nature whatsoever.
We have worked diligently to insure the accuracy of this web site. All
information is for reference purposes only. Electric Sweeper Service Company
cannot accept responsibility for changes in models, part numbers,
specifications, or for typographical or clerical errors. Prices and conditions
on this web site are subject to change without notice.